By hiring Pristine Clean Cairns, you agree to the following terms and conditions:
Appointments and Scheduling
• Booking: All services must be booked in advance through Phone Number/Email/Website.
• Cancellations: Cancellations must be made at least 24/48 hours before the scheduled cleaning date. Late cancellations or no-shows may incur a cancellation fee of 30%
• Rescheduling: Clients may reschedule cleaning appointments with at least 24 hours notice. We will try to accommodate your preferred reschedule time, but availability may vary.
Pricing and Payments
• Pricing: Our prices are based on the scope of work, size of the area to be cleaned, and frequency of service. A full price breakdown will be provided prior to the service.
• Payment: Payment is due on the day of service, and can be made via Cash, or Bank Transfer.
• Late Fees: A late fee of 10% will apply for payments made after 5 of Days days post-service.
Client Responsibilities
• Access to Property: The client must provide access to the property at the scheduled time. This includes ensuring that keys, codes, or any necessary entry information are available.
• Pets and Animals: Clients should ensure that pets are safely secured during the cleaning process, as our staff cannot be responsible for pets.
• Personal Belongings: Clients are responsible for securing valuable or fragile items before the cleaning service. We are not liable for damage to personal items that are not securely stored or protected.
• Health and Safety: Clients should inform us of any allergies or health conditions that might affect cleaning procedures (e.g., use of chemicals or cleaning products).
Liability and Damages
• Liability: We take every precaution to ensure that cleaning services are performed with care. However, Pristine Clean Cairns is not liable for any pre-existing damage or issues in the property.
• Damage: In the event that we cause accidental damage to a client’s property, we will assess the situation and, if deemed our fault, work to repair or compensate for the damage based on the value and circumstances.
• Limitation of Liability: Our liability for damages is limited to the amount paid for the cleaning service, and we are not liable for any indirect, incidental, or consequential damages
Health and Safety Standards
We adhere to all applicable health and safety regulations and use cleaning products that are safe for residential and commercial spaces. If specific cleaning products are requested, clients must notify us in advance.
Termination of Service
Both parties reserve the right to terminate the cleaning service agreement at any time with written notice. If the client terminates services without a valid reason or breaches the terms, any outstanding payments for completed services must be paid immediately.
Satisfaction Guarantee
We strive for client satisfaction. If you are dissatisfied with our service, please notify us within 24 hours of service completion, and we will make reasonable efforts to address the issue or perform a re-clean at no additional charge (where applicable).
Confidentiality
We respect the privacy of our clients. Any personal information provided will be kept confidential and used solely for the purpose of fulfilling our services. We will not disclose or share your personal data with third parties unless required by law.
Contact Information:
For questions or concerns regarding our Terms and Conditions, please contact us at:
Prisitne Clean Cairns
Phone: 0487753927
Email: Pristinecleancairns@gmail.com